Support from US$600/month
Starter support covers one system and up to 15 approved delivery hours per month. We agree the work, support hours and response arrangements before starting.
MANAGED OPERATIONS / SYSTEM CONTINUITY
The system should keep working after launch.
When an API changes, a queue stalls or an agent loses context, the issue is operational, not cosmetic. We diagnose the real failure, restore the route and keep one agreed system accountable.
OPERATING ROUTESTATUS / REVIEW
01
Detect the exceptionFailure is visible, not silent
02
Human reviews the decisionOwnership and risk stay explicit
03
ILLUSTRATIVE OPERATING PATTERNVerify recoveryThe post-condition is recorded
AI and automation on your infrastructure
Yes. We can scope improvements on your servers, in your cloud account or in your data centre. Our managed cloud is optional.
Hourly work from US$45/hour
For a defined fix, integration change or deployment task. We agree the scope and acceptance checks before work begins.
Setup or migration, hosting, API and model usage, licences and extra hours are quoted and agreed separately. We also agree access, backups and exclusions before work.
Trace one workflow before choosing a platformCOMMON TRIGGERS
The failure usually crosses a boundary.
The contract changed.
Fields, tokens, endpoints or upstream behavior changed and downstream work silently drifted.
The answer lost its source.
Retrieval, permissions or model switching lacks a reliable fallback and review path.
No one owns the exception.
Retries, alerts and approval steps exist, but not as one auditable route.
BOUNDED SUPPORT
One system. A known baseline. An accountable backlog.
We agree on the system, access boundary, response expectations and priorities before support begins. A paid baseline review may be needed for systems we did not build.
What the starter lane covers
Maintenance, debugging, small approved changes, validation, logging, exception paths and a monthly operating summary. The current public starter offer begins at US$600/month for up to 15 approved hours on one system.
What it does not promise
No unlimited feature work, 24/7 on-call, formal SLA or guaranteed uptime. Larger systems are scoped separately. Read the public scope.
PRODUCTION DISCIPLINE
Repair is a measured sequence.
01ObserveRead-only evidence, current state and failure boundary.
02ContainPrevent unsafe retries or unknown external effects.
03RepairMake the smallest controlled change with rollback.
04ProveTest the real user route, document what remains.
START WITH ONE WORKFLOW
What failed, and who feels it?
Send the system name, symptom, last known good state and business impact. Do not send credentials in chat.